Privacy Policy

Heli Rural 562 Pudding Hill Road, Methven 7782, New Zealand

Last updated: 1 July 2026

Heli Rural ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, make an enquiry, or use our services. We handle personal information in accordance with the Privacy Act 2020 (New Zealand).

Who we are

Heli Rural is a helicopter operator based in Mid-Canterbury, New Zealand, providing scenic flights, heli-transfers, hunting and fishing charters, agricultural and commercial aviation services, private charter and wedding flights.

If you have any questions about this policy or your personal information, you can contact us using the details at the end of this document.

What information we collect

We may collect the following types of personal information:

  • Contact details you provide through our enquiry form, by phone, or by email, including your name, email address, phone number, and the details of your enquiry.

  • Booking and service information, including flight preferences, passenger numbers, weights (required for safe aircraft loading), dates, and any special requirements.

  • Payment information, where you pay for a service. Card payments are processed by our third-party payment providers; we do not store full card details on our systems.

  • Website usage data, including your IP address, browser type, device information, pages visited, and how you interact with our site, collected through cookies and analytics tools.

How we collect your information

We collect personal information directly from you when you complete our enquiry form, contact us by phone or email, or make a booking. We also collect information automatically through cookies and similar technologies when you use our website (see the Cookies section below).

How we use your information

We use your personal information to:

  • Respond to your enquiries and provide quotes.

  • Arrange, confirm and deliver the services you request.

  • Ensure the safe operation of our flights, including correct aircraft loading.

  • Process payments.

  • Communicate with you about your booking or our services.

  • Send you marketing communications, where you have consented to receive them. You can opt out at any time.

  • Improve our website and understand how visitors use it.

  • Meet our legal, safety and regulatory obligations, including those of the Civil Aviation Authority of New Zealand.

Cookies and analytics

Our website uses cookies and similar technologies to help the site function, remember your preferences, and understand how visitors use the site. We use tools such as Google Analytics and the Meta (Facebook) Pixel to measure website traffic and the performance of our advertising.

These tools may collect information such as your IP address, device and browser details, and the pages you view. This helps us show relevant advertising and improve our services. You can control or disable cookies through your browser settings, though some parts of the website may not function properly if you do.

For more information on how these providers handle data, see the Google and Meta privacy policies.

Sharing your information

We do not sell your personal information. We may share it with:

  • Service providers who help us operate our business, such as payment processors, website hosting providers, email and booking systems, and analytics and advertising platforms.

  • Third parties involved in delivering your service, where relevant to your booking.

  • Regulatory or government authorities, where required by law or for aviation safety purposes.

Some of our service providers may store data on servers located outside New Zealand. Where this occurs, we take reasonable steps to ensure your information is handled with appropriate protections.

Storing and protecting your information

We take reasonable steps to keep your personal information secure and to protect it from loss, misuse, unauthorised access, disclosure or alteration. We retain personal information only for as long as necessary to fulfil the purposes described in this policy or to meet our legal obligations.

Your rights

Under the Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you.

  • Request correction of that information if it is inaccurate.

To make a request, please contact us using the details below. We may need to verify your identity before responding.

Marketing communications

If you have opted in to receive marketing from us, you can unsubscribe at any time using the link in our emails or by contacting us directly.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website, with the "Last updated" date at the top reflecting the most recent changes.

Contact us

If you have any questions, concerns, or requests regarding your personal information or this policy, please contact us:

Heli Rural 562 Pudding Hill Road, Methven 7782, New Zealand Phone: 027 HELI FLY Email: info@helirural.co.nz

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner (New Zealand) at privacy.org.nz.